How often will you clean my windows?
We can clean them as often or as infrequent as you like. Most customers choose every 4 or 8 weeks. We are very happy to do them less often as long as it coincides with a time when we are cleaning other properties in your area.
Will you do a one off clean?
Yes, we are happy to carry out a one off clean.
When will you do the initial clean?
We will undertake the initial clean as soon as possible and then your subsequent clean will be carried out when we are next in your area to coincide with other work.
Do you clean the frames every time?
We undertake a deep clean on the initial visit which includes the frames, windows, sills and doors. We charge extra for this first clean. Most customers only require the frames cleaning occasionally however, some customers have the frames cleaned every time. The choice is yours.
Do you offer the traditional method of window cleaning?
Yes. We do offer the traditional method using a ladder and squeegee however, the reach and wash system is safer, less intrusive, leaves the glass cleaner for longer and takes half the time. We generally charge much less to use the reach and wash method.
Will it be the same member of staff every time?
It will not necessarily be the same person who visits your property on every occasion.
Will you let us know you are coming?
We offer all our customers a text or email alert service early on the morning of our intended visit. This message comes through at approximately 7:00am.
Will it be the same day every day?
No, unfortunately due to inclement weather, staff holidays and unforeseen circumstances we cannot guarantee the same day every time.
Do you cover my area?
For domestic window cleaning we cover, Harrogate, Knaresborough, Wetherby, Collingham, Linton, Otley, Killinghall, Hampsthwaite, Beckwithshaw, Bickerton, Boston Spa, Kirkby Overblow, Sicklinghall, North Rigton, Burn Bridge, Pannal, Follifoot, Ripley, Burnt Yates, Huby, Spofforth, Bramham, Walton, Kettlesing, Birstwith, Stainburn, Weeton and Pool in Wharfedale.
For commercial window cleaning we cover the whole of Yorkshire.
Is the price you quote me fixed?
Initially, we provide two prices, one for the initial deep clean and then a regular price for every clean thereafter. The regular clean price is the price you will pay after we have cleaned your windows. There are no hidden charges.
Do I have to be at home?
No. We will undertake the work and then leave a card to let you know we have cleaned your windows. You will also receive an invoice via email. Both the card and email invoice will show all of our payment options.
Can I specify the day?
We will do our best to accommodate a special request which may include some internal window cleaning where you will have to be in. Regular external window cleaning has to be undertaken when cleaning other houses in your area.
Can I cancel at any time?
Yes. You can call the office or send an email and we will terminate our agreement with immediate effect.
When do I pay you?
Can you clean my windows inside?
Yes. Just let us know and we will arrange to do this on our next scheduled visit.
Does the weather affect the service?
Our operatives work all year round in most weather conditions.
Do you need to park near the house?
Yes. We would need to park as near to your house as possible. If parking is problematic, it may be difficult to provide you with this service.
Is it important to have my gutters cleared out?
How do you clean the gutters?
How often should I have my gutters cleared out?
Where will the gutter debris go?
Will I need to be in for you to clear my gutters?
Why should I have my driveway or patio jet washed?
How often should I have this done?
Do I need to be at home when the work is undertaken?
Do you use your own water?
Do you re-sand block paving?
Why should I have my roofline cleaned?
Over the years, if not maintained, the roofline will become grey and discoloured. This will affect the appearance of your property in a negative way.
How do you clean the roofline?
We will use a water brush to clean all the grime and dirt from your uPVC soffits, fascias, outsides of gutters and downpipes. Please note that this method of cleaning is highly efficient at cleaning uPVC and will remove all dirt, grime, dust and green algae etc, however, it will not remove any ‘greyness’ or discolouration which happens over time. Regular annual cleaning of the uPVC will help prevent discolouration and keep your property looking in tip top condition
How often should I have my roofline cleaned?
Ideally, once a year. A regular clean will keep your property looking well loved!