Cleaning FAQs

Payment FAQs

How do I pay for my window cleaning?

For regular window cleaning, the easiest way to pay is by direct debit. It’s simple to do! Please sign up to GoCardless, our trusted direct debit payment partner. You can join GoCardless by visiting our payments page HERE.

For one-off window cleaning, and also gutter or UPVC cleaning, we respectfully ask you to pay for this service in advance using our ‘Pay Now‘ link, which you can find by tapping HERE.

How do I pay for gutter clearing, roofline cleaning and conservatory roof cleaning?

If you’re already a Green Team customer and have joined GoCardless, then we will use the same GoCardless mandate to collect payment for gutter clearing, roofline cleaning and conservatory roof cleaning.

If you are a new customer, then you will receive an email immediately after your booking, inviting you to make the payment straight away. Here is the link again in case you need to find our payments page HERE.

How do I pay for my Jet-washing work?

You can pay by either bank transfer or by card. We will send you an invoice with a ‘Pay now’ link where you use your debit card to make a same day payment, or we can email you an invoice where you can make a same day Bacs transfer.

House Window Cleaning FAQ

How often will you clean my windows?

Green Team offers three separate frequencies. One-off window cleans, or every 4 or 8 weeks. The more regular you have your windows cleaned the cheaper the rate.

Will you do a one off clean?

Yes, we can provide a one-off window clean for you, although the rates are higher for one-off work.

When will you do the initial clean?

Every effort will be made to carry out the initial clean as soon as possible after the booking is made.

Do you clean the frames every time?

We undertake a deep clean on the initial visit which includes the frames, windows, sills and doors. We charge extra for this first clean as this generally takes two to three times as long as a regular clean. UPVC frames are cleaned on every visit to clean your windows thereafter. If your frames are painted wood then the frames are not cleaned every time as this can harm the paintwork.

Do you offer the traditional method of window cleaning?

No. Green Team don’t offer the traditional method of window cleaning as we prefer to use the much safer and more efficient method of Reach & Wash (Water-fed-pole).

Will it be the same member of staff every time?

It will not necessarily be the same person who visits your property on every occasion.

Will you let us know you are coming?

Green Team uses a non-reply text alert service which is sent out the day before so you’ll know which day we’ll be coming to do the work.

Will it be the same day every day?

No, unfortunately due to inclement weather, staff holidays and unforeseen circumstances we cannot guarantee the same day every time.

Do you cover my area?

For domestic window cleaning we cover, Harrogate, Knaresborough, Wetherby, Collingham, Linton, Otley, Killinghall, Hampsthwaite, Beckwithshaw, Bickerton, Boston Spa, Kirkby Overblow, Sicklinghall, North Rigton, Burn Bridge, Pannal, Follifoot, Ripley, Burnt Yates, Huby, Spofforth, Bramham, Walton, Kettlesing, Birstwith, Stainburn, Weeton and Pool in Wharfedale.

For commercial window cleaning we cover the whole of Yorkshire.

Is the price you quote me fixed?

Initially, we provide two prices, one for the initial deep clean and then a regular price for every clean thereafter. The regular clean price is the price you will pay after we have cleaned your windows. There are no hidden charges.

Do I have to be at home?

No. We will undertake the work and then post a card with the date on through your letterbox to let you know we have cleaned your windows.

Can I specify the day?

Regular external window cleaning has to be undertaken when cleaning other houses in your area.

Can I cancel at any time?

Yes. You can call the office or send an email and we will terminate our agreement with immediate effect. As a business owner I would respectfully invite you to let me know the reason for your cancellation.

When do I pay you?

Ideally, for one-off services, if you’re not signed up to GoCardless direct debit, then we prefer that you pay in advance so our team can be prepped and ready. Visit our Pay Now page to make a card payment, or sign up for our direct debit scheme. However, we understand that this is not always possible, so we can offer you payment by invoice after the service is completed. For those of you on our direct debit or recurring payment schemes, we will automatically set the payment to take shortly after your service is completed. If you would like to check or change your payment options, send an email to michael@greenteamcleaning.co.uk or contact us using the details on our contact page.

For regular window cleaning, we request payment upon completion of your service. If you’re signed up to GoCardless, our direct debit scheme, then there is nothing you need to do – the payment will be taken automatically within a few days of your regular service.

Does the weather affect the service?

Our operatives work all year round in most weather conditions.

Do you need to park near the house?

Yes. We would need to park as near to your house as possible. If parking is problematic then please let us know and we will do our best to find a workable solution.

Commercial Window Cleaning FAQs

Click Here To View Our Commercial FAQs

Gutter Clearing FAQs

Is it important to have my gutters cleared out?

Yes. Gutters become clogged with debris such as moss, leaves, weeds and grass. This affects the ability to drain the water away. If left, this can lead to a number of issues such as internal damp, damage to brickwork and rendering and can even damage the foundations.

How do you clean the gutters?

We use a combination of traditional ladders and the latest in gutter vac technology to provide the best service possible.

How often should I have my gutters cleared out?

We recommend that annual gutter clearing is the best way to ensure that there are no problems with gutters becoming blocked and causing you problems.

Where will the gutter debris go?

We will dispose of the gutter debris in your brown bin or a suitable compost area within the garden.

Will I need to be in for you to clear my gutters?

No, we are completely self-sufficient. We will undertake the work and leave a card. If there is anything to report, we will email you.

Roofline Cleaning FAQs

Why should I have my roofline cleaned?

Over the years, if not maintained, the roofline will become grey and discoloured. This will affect the appearance of your property in a negative way.

How do you clean the roofline?

We will use a water brush to clean all the grime and dirt from your uPVC soffits, fascias, outsides of gutters and downpipes. Please note that this method of cleaning is highly efficient at cleaning uPVC and will remove all dirt, grime, dust and green algae etc, however, it will not remove any ‘greyness’ or discolouration which happens over time. Regular annual cleaning of the uPVC will help prevent discolouration and keep your property looking in tip top condition

How often should I have my roofline cleaned?

Ideally, once a year. A regular clean will keep your property looking well loved!

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